TSH accepts reimbursement from all major 3rd party payors including Medicare, Texas Medicaid, Blue Cross / Blue Shield, Workers’ Compensation, & Group Insurance. We are an in network provider for numerous HMO & PPO plans. In addition, there are numerous issues that affect any Healthcare Provider’s ability to be paid for a claim on your insurance. Among these are medical necessity, effective coverage dates, preauthorization, policy limits, and co-payments that may be required by secondary carriers or the insured.

Is it complicated? You bet, but that’s why we’re here. Please Contact Us. We’d like to help!

Most insurance companies require providers and insurers to jump through a variety of hoops before they will pay a claim. When you order physician requested equipment or supplies from TSH, we will file the claim for you. We will also provide personal service (i.e. a real human being) to advise you in dealing effectively and efficiently with your insurance company.

In some cases we may receive pre-authorization from your insurance company. In all cases we will request a credit card guarantee for any co-payment that you may be responsible for, as well as for all claims that are denied twice. We will not charge your card until we receive an EOB (Explanation of Benefits) from your insurance company, and we will advise you by e-mail one day in advance of your card being charged. At your request, all denied claims will be appealed.

All orders are shipped UPS Ground unless otherwise requested. All orders are easily tracked by UPS through our website. Please click here to check Order Status.

Got a fitness goal? Got a physical problem or challenge? We can help. Send us the details. Our healthcare professionals will either send you questions to help them make a suggestion for you, or they will know immediately what you need! In any (and all) case(s), we disclaim all responsibility for your health and well-being. Everyone should consult a physician before attempting to treat him or her self. If you have an ongoing or pre-existing health condition, be responsible; consult a doctor, preferably a good one!

If you are in the Houston area (or would like to come here), we can point you to the some of the best in the world. Elsewhere, if you are not sure what kind of physician to look for, or what to ask, e-mail us with your concerns. We’ll try to help.

Net 30 to established accounts. All prices F.O.B. origin. Shipment made at prevailing price at time of order. All prices are in U.S. dollars. Prices, availability, and specifications subject to change. Items may be discontinued at any time. TherapySupply.com reserves the right to substitute similar products of comparable quality to those shown in this website at any time. Quantity Discounts: Item numbers, sizes, colors, Lefts and Rights, etc. cannot be assorted for a quantity discount. One item number, one style per quantity discount order.

We ship UPS whenever possible. Charges are prepaid and added to invoice. Freight shipments are freight collect. Please see our new Shipping Rate Table for usual charges. Size and weight of a particular shipment may affect the ultimate cost of shipping:

Normally, orders are shipped within 24 hours. For same-day rush shipment, add a $10.00 special handling charge plus shipping (see Table above). We recommend UPS 2Day or UPS Priority Overnight as the most economical. Prices are subject to change; shipping charges additional.

We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. If the merchandise you received is defective or not as you ordered, please contact our customer service staff for quick resolution. All other returns will be subject to a 20% restocking fee. The guidelines below must be followed in order to receive any credit:

• We reserve the right to make all determinations regarding the condition of returned merchandise. ALL RETURNS MUST BE ACCOMPANIED BY A “RETURNED GOODS AUTHORIZATION (RGA) NUMBER”. To obtain an RGA number, e-mail your detailed request to us.
• Product must be in new, resalable, unmarked condition and in original packaging.
• Merchandise must be returned within 30 days of invoice date. To ensure prompt return processing, please attach the original packing list, invoice or RGA number to the return. Refunds will be for merchandise value only. Please allow three to four weeks for return processing.

You are responsible for claim processing. If shipment arrives damaged or with parts missing, contact the carrier immediately. Before we can make any adjustment, you must file a damage claim with the carrier. Be sure to save product packaging until you are completely satisfied.

Your shipment is 100% insured against loss or damage.